Terms & Conditions

Thank you for choosing our printing services. Please read these Terms of Service carefully, as they govern all transactions and protect both parties during production.

If an error occurs in printing due to our production process, we will reprint your order at no additional cost to you.

However, if the issue is caused by errors in the client’s submitted files, we are not liable for reprinting or refunds, and any reprints will be at the client’s expense.

We make every effort to ensure accurate colour reproduction. However, due to the nature of printing processes, we cannot guarantee exact colour or texture matches between the final product and digital proofs, photographs, transparencies, or previous prints.

• Digital (soft) proofs may not reflect final printed colours.
• Screen viewing can differ greatly from printed output.
• Special coatings or laminates may affect colour appearance.

Where colour accuracy is critical, we strongly recommend ordering a Sample Proof prior to production to avoid disappointment. This is available for an additional charge.

By submitting final artwork, the client accepts full responsibility for the content and design.

We are not responsible for:

• Colour shifts due to RGB-to-CMYK or Pantone-to-CMYK conversion
• Low-resolution images or inferior artwork
• Files lacking bleed, trim marks, or correct orientation
• Spelling, grammatical, typographical, or punctuation errors
• Font issues, overprint errors, or transparency problems
• Incorrect sizing or selected specifications (e.g., paper type, quantity, finishes)

Once an order is confirmed and payment is received, preparation and processing may begin.

For rush or time-sensitive orders, material sourcing, preparation, and setup will begin immediately after order confirmation through payment, before artwork approval, to meet the required deadline.

Artwork-dependent production will not begin until the client approves the final artwork. Preliminary material preparation and processing is not dependent on artwork approval and will begin once the order is paid.

If an order is cancelled after preparation or production has begun, the client will be charged for work completed and non-recoverable costs incurred, subject to the agreed terms and applicable law. Refunds will be assessed accordingly.

Payment confirms the client's acceptance of the quotation, order specifications, and applicable Terms of Service, and authorises the commencement of order processing, including material preparation and setup where applicable. Artwork-dependent production will only proceed after the required artwork approval has been received.

We do not offer refunds as we offer fully custom products.

Cancellation and refund requests are assessed according to the order status, the work completed, materials and services committed to the order, the terms agreed at the time of purchase, and applicable law.

For orders where preparation or production has commenced, the company may deduct substantiated, non-recoverable costs that are permitted under the agreed terms and applicable law. Any remaining refundable balance will be assessed accordingly.

If you believe your product is defective or does not meet professional printing standards, you must notify us within one (1) business day of receiving your order. If we do not hear from you within this time, we will consider the job satisfactory.

If a reprint is approved:

• The original print files must be used — new files are not accepted.
• Our quality control team will assess whether a full or partial reprint is warranted.

We are not liable for:

• Colour variations caused by file conversions or print process limitations
• Client-side errors in file setup or data preparation
• Ink density, texture, or finish inconsistencies
• Courier delays once the product has left our facility

We do not provide printed sample proofs by default. If you are concerned about colour output, we highly recommend requesting a printed proof before proceeding. This ensures your expectations are met and avoids costly revisions later.

Should you have any questions or need clarification before placing an order, please don’t hesitate to contact our team.

Thank you for your understanding and cooperation.